This listing is for international first class shipping.
It is to only reship a package that’s been returned or a possible replacement item.
Please read over our policy for any questions about returns.
We accept Credit Cards, PayPal Payments, and Etsy Gift Cards among many other payments allowed via Etsy!
Sales made in Tennessee will be charged sales tax.
Sales tax may be collected by Etsy in states outside of TN and may be applied to your order during checkout.
The time that is needed to prepare an order for shipping varies. For details on production times, please see the individual item.
We use USPS for shipping because they offer the fairest prices. We do not consider paying just as much for shipping as you do for the item you are purchasing a fair and balanced price. Please do not suggest we use a different shipping service because it isn't fair for others to be asked to pay this fee even if you are willing to.
--ALL PACKAGES PURCHASED AFTER 6/26/2020 WILL AUTOMATICALLY COME INSURED. This fee is included in the shipping price and protects your order in the case it is lost during transit or possibly stolen.--
A package isn't considered lost until it hasn't been updated for 30-40 days via USPS tracking. At the 30-40 day mark from the last update on the tracking, we can then proceed to file a claim with the insurance company.
Priority shipping does not speed up the production time. Priority shipping is offered via USPS and is a form of shipping. Once shipped, the package can take around three days to receive.
Etsy provides an estimated arrival date on the listing prior to purchase. These are no approximate dates and cannot predict delays during transit. Shops, and Etsy, are not responsible if an item takes longer to receive than initially estimated.
USPS may reroute, missend, or return your package back to us for reasons out of our control.
If a package is returned due to an incorrect or incomplete address, you must pay to reship the package. This is no shop's responsibility as an order is being properly fulfilled by the shop regardless of a correct or incorrect address.
We are not responsible for the package if the items take longer than expected to arrive or if the package is marked delivered. Once the package is in the mail carrier’s hands (USPS), we no longer have control over the package.
Once it is marked as delivered, it is proof that your package was left in your mailbox, with a member of your household, or with the front desk at your apartment/university. This is our "proof of delivery" and have no way of proving otherwise if it was received or not.
Please plan accordingly. We are not USPS. As much as we would like to have control over the transit of your package, we just cannot. It is out of our control the time it takes for the package to arrive. There are no arrival time guarantees.
The estimate of arrival dates you see on Etsy are estimates, not approximates, and cannot predict things such a delays.
Please contact your local postal carrier and provide them with your tracking information if you have a package that was marked delivered but did not receive it.
If purchasing from outside of the United States, your country may charge you a Custom Fee/VAT. This is a percentage of the total purchase marked on your customs form.
We are not responsible for customs fees.
International orders are shipped insured.
Please see "Additional Information" below regarding you as the buyer.
But please contact me if you have any problems with your order.
We do not accept returns because these are customized pieces.
Cancellations are allowed only within 24 hours after the order is placed. No Exceptions.
--WHY WILL I NO LONGER CANCEL YOUR ORDER AFTER 24 HOURS?
24 hours is an acceptable amount of time to look over your invoice, double check the estimated arrival date, and consider whether keeping your order will work for your timeline. After the 24 hour period, I then plan my supplies for the bulk of orders that will go out in the following days/weeks. Because I have to consider all orders to ensure I have enough supplies available to complete each order, each day, I will not cancel the order after 24 hours.
We reserve the right to cancel any order, at any time, without any notice - ie, if we cannot complete your order.
We only allow one cancellation per customer. For example, if you ordered then request a cancellation & have that order cancelled, then reorder only to request a cancellation again, I then cannot cancel the second order.
Some exceptions may apply.
RING PURCHASES - I do not refund if the incorrect size was purchased nor will I replace for "free" for buyer error. I will, however, try and work with you and I completely understand mistakes happen!
If your order has been cancelled, please give sufficient time for the refund to show in your account at your bank institution. If you paid via PayPal, your refund should be immediate upon cancellation.
Due to the nature of hand stamping, the stamping will not be perfect. Being handmade, there might be a crooked letter, it might be a little off-center, or some letters may be higher than others.
This is not a “flaw” and is not grounds for a refund.
If an item is mutually agreed to be returned, customer pays return shipping. Funds are refunded of the item price only. Shipping fees are non-refundable.
PO BOX 63
Roan Mountain, TN 37687
If shipping charges have been refunded, please note that unless agreed upon, the fees for the product, if already created, will not be refunded. Why? Because if the item has been created, I've used product to create your order.
▲ WE DO NOT RECOMMEND OUR PRODUCTS FOR CHILDREN UNDER THE AGE OF 5. ADULT SUPERVISION IS REQUIRED.
Please be sure you have provided us with all relevant information – names, date, capitalization, initials, placement of text, birth stone colors, length of chain.
Please contact us about your personalization if you are looking to change the text – this could be a quote, several lines of text on one piece, etc. We want to talk with you about your order to ensure we are capable of doing it.
If the customization information isn’t provided in a timely manner after ordering, you will receive what is in the picture, without customization, or how we can best place the design according to your specifications (if these specifications are left).
We are not obligated to contact you about your customizations as we can only assume what you want is shown on the item picture without specific customizations such as dates or initials.
If info is left in the "note to seller" box, this info will either be placed on the piece in place of the customization or be placed in the package as a note. We will use our best judgement and decide which is relevant and is done at our discretion. There is never too much detail. It is best to state whether it is a note to be included in the package or not or other relevant details to your order.
We are not required to refund you if they are sent without customizations.
Please respond to messages about your order in a timely manner to ensure your order is shipped on time and done to your liking. If there isn't response, we have to adhere to the paragraphs above.
I do not provide proofs before or after purchasing – what you see in the picture, besides your own customization – is what you will receive. If you request a picture, I can TRY and send you a snapshot before packaging up your order, but many days I am rushing to get your package to our post office before 4pm - stopping takes time so it is difficult to do so.
I respond to all messages in a timely manner. I know how important your purchase may be and understand that some purchases may be time sensitive. All messages are responded to within a few hours. Please note I do not tolerate messages that contain any rude or inconsiderate comments. If I feel in any way you are doing so I will cancel your order without prior notice. You hold the power to help make someone have a great day or a bad day.
Please see shipping policies for more details on shipping.
Please see your invoice for your estimated shipping date.
US & INTERNATIONAL
By purchasing our products, you agree to the production time, you agree to the total price, you agree to the total shipping costs, have read the entire description, and understand what you are purchasing.
You agree to everything above, including:
By purchasing our products, you agree that you are aware of your country's customs fees and agree to pay for these fees once notified. One27Designs is not responsible for these fees. If you do not agree to pay these fees, please refrain from ordering.
We do not sell, keep, or use the information you provide us for any reason except for completing your order and shipping it to you. We do not store or share your email. We do not receive pertinent information, such as your credit card number or passwords, during the checkout process.
Please contact us with any questions regarding your privacy.
If you read this far, I appreciate your support for my small shop on Etsy and for choosing my company out of the many you could have. You will never know how thankful I am for each and every customer. - Dekota